Sussex Web Recruitment

My client is looking to recruit self-driven Head of Customer Contact/ Call Centre.

We are looking for leaders of the future, As a Head of Customer Contact/ Call Centre reporting directly to the Director/ EMEA Operations, you will be responsible for the overall efficiencies’ of the teams. You will increase profitability through developing, motivating and managing performance of your Managers and sales teams on a day to day basis. You will have financial sales or debt management experience, as your teams will be dialling debtors to manage accounts where a customer has an amount outstanding to The Money Shop.

The successful candidate will have proven experience in managing both inbound and outbound campaigns, driving sales of products and services for their organisation. You will have some input on the day to day running of campaigns, looking to ensure that all teams are working cost effectively, increasing the output of calls, decreasing write-offs and ensuring that both outbound and inbound campaigns are working within strict FSA and CSA regulations. You will also have experience of dealing with legislative issues when they arise and dealing with bodies such as the FSA, CSA, Credit reference agencies, Field collections, courts and other relevant departments and organisations.

You will also be able to satisfy the following skill sets:
• Strong commercial skills & business acumen,
• Strong coaching skills that can achieve results through the team in a collaborative manner and on a personal level,
• Proven analytical ability,
• Excellent literacy, numeracy skills,
• Strong organisational skills
• Team player
• Integrity and high personal standards
• Strong communication skills
• Full driving license with no more than 6 points in last 5 years, as traveling to head office and directorship meetings is a must. (No CD/CU/DD/DR/IN offense codes.)

You will also be familiar with call queue and reporting systems from queuemetrics, Avaya, Nortel, Cisco and asterisk. You may have some input on setting up new departments, staffing new areas of the business departments with your grasp and new inbound contact campaigns where contact is made via other realms, such as the internet, SMS and social media activities.

In return we offer the opportunity to work with one of the UK’s fastest growing businesses that is part of a multinational organisation.
We offer a competitive base salary, with opportunity to earn bonuses per team above your targets. A fully expensed executive company car , Fuel Card, Blackberry, Laptop, Mobile Broadband device, Staff discount within the Group, Pension, Childcare vouchers and excellent support and development opportunities are all included in this fantastic package.

Remuneration will be based on experience, but the average will be £80,000-£120,000 per annum, with a comprehensive bonus package in addition. They believe in taking care of their staff and treat them like friends, this is evident from the customer care and length of service awards The Money Shop has gained over various years.

So if you feel you fit this role perfectly, please send your up to date CV with a FULL covering letter outlining your skills, experiences and employment history from the past 5 years. Applications without these WILL NOT BE CONSIDERED FOR THE ROLE.

Sussex Web recruitment is operating as an employment agency in this matter and as such will hold your details on file if unsuccessful, until a suitable role becomes available. If you wish to have your details removed at any time, please get in contact with one of our recruitment agents.